A phone call was the best way to offer your best wishes and inquire about the well-being of family members who live far away. However, new kinds of communication platforms have arisen throughout the years, making it easier to stay in touch with loved ones. The COVID-19 outbreak has also shown that during times of crisis, digital communication platforms are critical in providing accurate and timely information to everyone associated with a senior living community. Residents and their family members have a channel to find out how each other is doing, and team members working in the community can receive the latest updates on changes in protocol. Communication platforms in senior living play an important role in improving the quality of life for everyone in the senior living community. Here are some reasons why it’s essential to invest in a good communication platform.
Better Care Administration
When a crisis interrupts the usual routines, employees must rely on community communications to determine how to operate. Digital communication platforms can make this process easier. The management level can quickly inform all personnel of changes in care practices with emails, apps, or other channels. When face-to-face conversations or meetings are risky, video calls make it easier to explain complicated matters. It also reduces miscommunications. Retirement communities should invest in building a robust communication platform to facilitate employee communication so everyone can receive the latest updates in the most timely manner.
It Gives Peace of Mind to Family Members
Family members can use communication platforms to obtain clear, regular, and secure messages from their loved one’s senior living community. They may like to get information on a daily or weekly basis.
A good communication platform reduces anxiety for everyone. Everybody knows where to go for news and assurance when there is an established mechanism for family communication. In the event that guest visits to the community are not permitted, physical distance should not be a barrier to connection. Residents can stay in touch with their families with digital communication platforms and update them about their situation in the community.
Gives Residents Assurance and Information
When there is an emergency, residents who are not tech-savvy may not be aware of the latest happenings. This can lead to panic. To reassure residents, community leaders can use communication tools to deliver updates. At the same time, they can educate residents on how to use these platforms.
A variety of communication tools can deliver accessible updates to residents directly:
- Mobile apps that offer live updates about the current emergency
- Smartphones or tablets with voice assistance to aid residents with poor vision or motor skills
Foster Better Community Spirit
Unfortunately, we cannot stop natural disasters or the spread of new diseases. Retirement communities, on the other hand, can take steps to guarantee that, in the event of an emergency, their communities can keep residents, employees, and loved ones safe and in touch.
At Blue Ridge, we understand that a phone call, email, or bulletin board is no longer enough. A good communication platform that can efficiently convey critical messages to people who require them is essential. On top of helping our residents remain connected, we provide a range of lifestyle programs to stimulate their physical and mental well-being. Contact us to learn more about life in our community.